Shipping policy

 At The One Store, we are committed to providing you with a seamless shopping experience, which includes reliable and efficient delivery of your purchases. This Shipping Policy outlines the terms and conditions for shipping and delivering products purchased from our store.

1. Shipping Partner

The One Store partners with NimbusPost to ensure reliable and timely delivery of your orders.

2. Delivery Charges

  • Standard Delivery Charges: Delivery costs vary based on the destination and the weight of the package. The shipping fee will be calculated and displayed before your order is confirmed at checkout.

  • Free Delivery: We offer free delivery on specific orders that meet a minimum purchase amount. Details of this offer, including the applicable price threshold and terms, will be clearly stated during checkout.

3. Delivery Times

Estimated delivery times depend on your location and the shipping method chosen. Generally, orders are processed and shipped within [2-3] business days. Once dispatched, delivery times are as follows:

  • Local Deliveries: [3-4] business days

  • National Deliveries: [5-7] business days

Please note that delivery times are estimated and may vary due to external factors such as weather conditions, holidays, or logistics delays.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your shipment through NimbusPost’s tracking system.

5. Address Changes

Please ensure that your shipping address is correct when placing your order. Address changes after dispatch may not be possible or may incur additional charges.

6. Undeliverable Packages

If a package is undeliverable due to an incorrect address, failed delivery attempts, or other reasons beyond our control, the package may be returned to us. Re-delivery will be arranged at the customer's expense.

7. International Shipping

Currently, The One Store ships only within India. We do not offer international shipping at this time.

8. Contact Us

For any questions or concerns regarding shipping, please contact our customer service team:

  • Email:  info@theonestore.co.in

  • Phone: 78598 06371