Refund policy
At The One Store, we prioritize your satisfaction with every purchase. Please review our Return and Refund Policy outlined below to ensure a smooth and efficient return process.
Conditions for Return
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Eligible Products: Returns are only accepted for damaged, broken, or incorrect items upon delivery. Please inspect your order upon receipt.
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Unboxing Video Requirement: Customers must provide an unboxing video to process a return. This video must clearly show the item's condition during unboxing.
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Timeframe: All return requests must be submitted within 24-48 hours of receiving your order.
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Contact Information: To initiate a return, please email us at info@theonestore.co.in with the subject line "Return Request - Order #[Your Order Number]" and attach the unboxing video. You can also reach us by phone at 78598 06371 for any queries.
Refund Process
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Review and Approval: Our team will review the case once we receive your return request and unboxing video. You will receive a response within 24-48 hours.
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Refund Timeline: Upon approval, a refund will be initiated within 3-5 business days. Refunds will be processed using the original payment method used at purchase.
Additional Information
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Please ensure that the return request is made within the specified timeframe. Requests made outside of this window may not be honoured.
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Shipping costs are non-refundable, and customers are responsible for return shipping charges unless the return is due to a mistake on our part.
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Refunds are not issued for reasons other than damage, breakage, or receiving the wrong item.
If you need further assistance, please contact us at 78598 06371 or info@theonestore.co.in. Our customer service team is here to help.
Thank you for shopping with The One Store.