Welcome to The One Store. We are committed to ensuring your complete satisfaction with every purchase. If you need to return an item, please carefully review and follow the Return and Refund Policy outlined below to facilitate a smooth and efficient process.

1. Return Policy Duration 

1.1 Our return policy lasts 2 days from the delivery date. If you need to return an item, please ensure we receive your return request within this period. After 2 days, the return window will close, and purchases will be considered final.

2. Return Registration Process 

2.1 Initiate Return

To initiate a return, please navigate our website's main menu and click the "RETURNS" option. Fill in the required details to proceed with your return request.

2.2 Validation and Approval

Once you submit your return request, our team will review the provided information. If it meets our policy requirements, the return will be approved.

2.3 Item Pickup

Upon approval, pack the items in the same box they were delivered. Our courier partner will arrange for pickup from the address you provided.

2.4 Refund Process

After receiving the returned items, our team will conduct a quality check. If the return is approved after inspection, we will initiate a refund to your original method of payment.

3. Additional Information 

3.1 Items must be returned in original condition, with all tags and packaging intact.

3.2 Certain items may be exempt from returns. Please refer to our website for a list of non-returnable items.

3.3 Refunds may take up to 5 to 7 days to process, depending on your bank or payment service provider.

4. Contact Information 

For any further queries or assistance with your return, please contact our customer service team:

• Phone: 78598 06371

• Email: info@theonestore.co.in

Thank you for shopping with The One Store.